Bridging CX Gaps with Operational Excellence

I bring over 15 years of tech, agile, and leadership experience — and a specialty in transforming how organizations deliver on customer experience promises. My focus is on building resilient, failure-aware workflows that keep customers satisfied and teams aligned.

Where others focus on surface-level communication, I go deeper: mapping friction points, designing recovery flows, and installing operational clarity into your most critical delivery paths.

Certifications (Grouped for Strategy & Ops)